FISFS’s Quality
Control and Vendor Management Departments
monitor each independent field professional
to ensure that all work meets the
industry’s most stringent requirements
for quality and turnaround time.
Automatic
Verification
Custom-designed
quality mechanisms built into both
the RepScape and PreServeScape applications
verify that the information returned
is accurate and complete. Both applications
perform quality audits at the point
of data entry.
If a field professional
attempts to submit incomplete or inconsistent
information, RepScape or PreServeScape
will automatically notify the inspector
or contractor of the discrepancy and
request clarification. Points-of-entry
edits are coupled with in-house quality
programs before results are released
to you.
Professional
Standards
In addition
to our built-in system mechanisms,
FISFS’s full-service team of experienced
staff and management professionals
remains in constant contact with our
independent field professionals to
make sure they are current with all
applicable FHA and VA guidelines.
This includes cost limitations and
the proper procedures for securing,
winterizing, inspecting and maintaining
property.
On-Going
Education
Another way
FISFS maintains its superior quality
is by promoting information sharing.
FISFS frequently distributes company
newsletters, issues critical alert
notifications and conducts educational
presentations at company sponsored
training seminars. FISFS is also an
active participant in many national
trade associations. These mediums
of active communication further ensure
that our staff and network are kept
current on industry best practices,
trends, issues and hot topics.
Data
Validation
Finally, before
any information is transmitted back
to our clients, our highly experienced
staff validates the data, billed amounts
and the supporting documentation provided.
This level of active participation
coupled with our system-designed triggers
and frequent communication affirms
that the quality of information FISFS
provides is the best in the industry. |
